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Kelly Colbert

Kelly Colbert

 

With more than 20 years’ experience leading customer engagement, CRM strategy, insights, analytics and marketing technology, Kelly Colbert teaches organizations the importance of customer-centricity and guides them through the cross-functional transformations necessary to achieve it.

In her consulting capacity, she provides interim leadership to develop the long-term vision and strategic approach for customer engagement, leading business transformation, technology selection and onboarding, as well as the necessary organizational changes to support new approach to doing business.

Kelly has extensive experience in the Entertainment, Travel & Leisure, Retail and Ecommerce and Lifestyle industries, serving in executive and leadership roles with companies such as The Walt Disney Co., Estee Lauder Companies, Tiffany & Co., Dorel Juvenile, Rebecca Minkoff, Nest New York, Malin + Goetz, Lord + Taylor, New York & Co., Fit to Fashion, Le Tote, Harper Wilde, Francescas, Blink Fitness, Snap Finance, NovoNordisk, and 10 Corso Como.

Kelly earned her BA at UCLA and her MBA at USC Marshall School of Business.

Specialties include:
Customer Marketing
Omnichannel Marketing
Loyalty Marketing
Luxury Retail
Marketing Automation
Email Marketing
Clienteling
Customer Analytics
Customer Segmentation
CRM Technology
Consumer Insights
Customer Privacy