Loading...
Find and hire a senior
Customer experience recruiters running executive search for directors and heads of customer experience. We place CX leaders who own the end-to-end journey, voice-of-customer, service and experience design, and the cross-functional programs that move NPS, CSAT, and retention. Short list in 30-45 days.
Customer experience recruiters running executive search for directors and heads of customer experience
A CX leader rarely controls the touchpoints they're accountable for; they have to move product, marketing, support, and ops without authority over any of them. We assess each short-list candidate on the cross-functional programs they actually drove and the experience changes they landed, because influence and credibility, not a dashboard, are what make this seat work.
The strongest CX leaders tie experience to the numbers: NPS, CSAT, retention, and lifetime value, not vanity scores. We assess each candidate on the experience metrics they genuinely owned and moved, how they built voice-of-customer into decisions, and how they turned journey insight into programs that changed the experience and the business result.
Customer experience is a discipline brands define differently, from service ops to experience design to retention. Our search practice calibrates to what your CX seat actually owns and assesses candidates against that, so you get a leader who fits your definition of CX rather than a generic title match.
As customer experience recruiters, we run retained executive search for senior CX leaders. Director of Customer Experience, Head of CX, and Director of CX and Customer Engagement. Our customer experience recruiters open these searches when experience becomes a strategic priority rather than a support metric: a brand consolidating journey, voice-of-customer, and service experience under one leader, a company standing up a CX function for the first time, or an organization that needs someone to turn customer insight into cross-functional programs that move retention. Customer experience recruiters know which leaders can do that.
Every retained search starts with a 60-minute working session that ends in a written scope. Because CX means different things at different companies, the scope is specific: what this seat actually owns, journey and service design, voice-of-customer and CX measurement, support and onboarding experience, retention and engagement programs, the cross-functional partners it has to move, the experience metrics it's accountable for, and who it reports to. We calibrate to your definition of CX, not a generic profile.
CX search turns on a track record a resume reduces to a score. We assess each short-list candidate on the cross-functional programs they drove without direct authority, the experience and business metrics they genuinely owned and moved, and how they built voice-of-customer into the way the company makes decisions. The written candidate document maps each candidate's CX track record to your business.
Searches surface candidates from our direct-placement network first, deep in consumer, retail, services, and SaaS CX leadership, then expand via targeted outbound. Short list lands at roughly 6-8 named candidates with a written assessment per name.
Most retained searches bundle these workstreams.
| Feature | Chameleon Collective | Traditional retained search firm | Contingency recruiter |
|---|---|---|---|
| Time to short list | 14-21 days | 30-45 days | Variable, volume-driven |
| Cross-functional + measurement assessment | Yes, written per short-list candidate | Variable, often a polite glance | Rarely, resume-keyword driven |
| CX-scope calibration (your definition) | Written scope to your CX definition | Job-description-driven | Job-description-driven |
| Dedicated consumer / services recruiting depth | Yes, CX-aware recruiters on the team | Generalist |
Common questions from CMOs, COOs, and chief customer officers evaluating a customer experience leadership search.
Yes, that's the core of our calibration. Before sourcing we write a scope specific to your definition of CX, whether the seat centers on journey and service design, voice-of-customer and measurement, support experience, or retention and engagement, and we assess candidates against that definition rather than a generic CX title.
That's exactly what we assess. CX leaders rarely have direct authority over product, marketing, support, and ops, yet they're accountable for the experience across all of them. We assess each candidate on the cross-functional programs they drove without that authority and the experience and business metrics they actually moved.
Most retained searches close in 45-60 days from kickoff to signed offer, with the short list in 14-21 days. Searches run longer when the CX mandate is unusually broad or being defined for the first time, which we flag during calibration.
Most Chameleon retained searches at this level run $35K-$75K with a fixed cap, depending on seniority and the breadth of the CX mandate. We quote a fixed number after calibration, not a percentage of comp.
Both. We screen against your CX scope first, then you review every short-list candidate yourself with our written cross-functional and measurement assessment as a reading aid.
Yes. Our collective includes Fractional and Interim CX leaders who can keep the experience programs moving while the search closes, then hand off cleanly to the permanent hire.
Our retained agreements carry a 12-month no-fee replacement guarantee. If the placement leaves or is asked to leave within 12 months, we run the search again at no fee.
Directly. The engagement partner runs your search end to end, with no junior researcher layer between you and the recruiter.
Experience programs lose momentum when the seat sits empty for a 45-60 day search. Our collective includes Fractional and Interim CX leaders who can keep journey, voice-of-customer, and retention work moving while the search closes, then hand off cleanly to the permanent hire.
Get In Touch
Tell us what this seat owns and the metrics it's accountable for. We'll tell you what kind of search fits, how long it should take, and what the fixed cap will be.
Our retained agreements carry a no-fee replacement if the placement leaves or is asked to leave within 12 months. We calibrate hard on cross-functional credibility and measurable impact so the leader we place can move the experience, not just measure it.
| Generalist |
| Engagement fee structure | Retained, fixed cap | Retained, % of comp (typically 25-30%) | Contingency, % of comp on placement |
| Replacement guarantee | 12 months, no fee | 6-12 months variable | 30-90 days typical |
| Interim CX bridge | Yes, from internal collective | No | No |
| Onboarding support | 90-day post-placement bridge | Limited to start date | None |
Tell us what this seat owns, journey, voice-of-customer, service experience, retention, and the cross-functional partners it has to move. We'll tell you what kind of CX search fits.
Customer experience recruiters placing leaders across consumer brands, retailers, services businesses, and SaaS companies, where the leader owns the end-to-end journey: voice-of-customer and CX measurement, journey and service design, the support and onboarding experience, and the cross-functional programs that turn insight into a better experience.
Spotlight
A deeper read on a few of the operators above: who they are and what they bring.
Featured Case Study
DailyLook
Retail & eCommerce
DailyLook, a rising star in the subscription box industry, was in rapid growth mode when we started working with them. Being a digitally native brand, the company required specialized talent in Social Media and Retention Strategy to maintain their pace of acquiring new subscribers.
We have been collaborating closely with DailyLook CEO/ COO ever since to comprehend their hiring requirements. We have worked with them through their acquisition by Victoria Secret. Leveraging our robust network, we swiftly placed a Social Media Sr Manager and a Head of Growth. Encouraged by this success, we were asked to find a Head of Retention & Loyalty Marketing. We recently placed an Operations lead to focus on the Victoria Secret integration. Once again, our wide-ranging connections helped identify an exceptional candidate in minimal time.
Our recruiting efforts significantly bolstered DailyLook marketing team, equipping them with crucial skills in social media and retention marketing. The rapid placement of these critical roles has helped DailyLook in sustaining its growth momentum. As the company continues to expand and became profitable, we remain a trusted recruitment partner, ready to support their future growth needs.
“When a business needed leadership that could turn customer insight into cross-functional change, Chameleon ran the search calibrated to real influence and measurable impact, placing a leader who could move the experience rather than one who could only report on it.”
November 8, 2021
Learn why a retainer-based search firm can secure the best talent for high-level roles.Image SourceWe don’t like to boast, but we’re just stating facts here: Chameleon Collective has been experiencing one of our most successful
September 28, 2021
Filling your marketing shoes with the right person is a surefire way to grow your brand in the midst of a crisis, and an ongoing talent shortage shouldn’t stand in your way.Source Executive search takes a
January 20, 2022
Learn how Pete makes the impossible possible every day.©Tiero via Canva.comPete Sena is the founder and chief creative officer of Digital Surgeons, founded in 2004. He’s worked with big companies like Unilever, Lego, and even
Real results from fractional marketing leadership engagements.
Media
Chameleon Collective builds AccuWeather a customer experience framework as it shifts from print to digital.
LEARN MORE
Transportation & Logistics
World Airways aimed to democratize international air travel by providing affordable, customizable solutions to travelers in the US.
LEARN MORE
