Benjamin Herlihy

About

Ben is a Senior Operations Manager specializing in operations management, process design, AI-powered systems development, and scalable growth. He partners directly with the COO to lead strategic initiatives, including building the company's internal operating platform that unifies recruiting, finance, HR, and expert-network operations. His approach blends operational rigor with creative problem-solving to keep teams agile in a fast-paced consulting environment. Ben is known for balancing strategic vision with hands-on execution, whether that means architecting a new system, running a security audit, or managing a product release to deliver measurable results. Key Areas of Expertise & Leadership: AI-Powered Systems Development: Designing and shipping internal platforms using AI coding agents, setting AI tooling strategy, standards, and budget while building production systems for recruiting, operations, and growth. Process & Platform Governance: Establishing QA gates, deployment discipline, permissions architecture, and security audit remediation to keep systems stable, scalable, and secure. Strategic Team Leadership: Directing a team of Operations and Automation Specialists and the Recruiting team to execute high-impact technical and operational projects, from platform migrations to launch readiness. Cross-Functional Management: Overseeing internal systems across legal, operations, administration, and HR to ensure seamless daily operations. Vendor & Partner Relations: Managing key vendor and partner relationships, insurance renewals, and solution partner onboarding, while aligning resources to support the company's broader mission.