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Retail & eCommerce

Agile Performance Marketing

Neiman Marcus, a titan in luxury retail, faced a conundrum.

Neiman Marcus Group

Agile Performance Marketing

The Client

Neiman Marcus Group
Company
Neiman Marcus Group
Headquarters
US
Employees
1001-5000

About Neiman Marcus Group

Exemplar Luxury Group (formerly Saks Global, and prior to that the merged entity of Neiman Marcus Group and Saks Fifth Avenue's parent HBC) is a luxury retail holding company operating Neiman Marcus, Saks Fifth Avenue, and Bergdorf Goodman. The company recently completed a rebrand from 'Saks Global' to 'Exemplar Luxury Group,' signaling an effort to…

The Challenge

Neiman Marcus, a titan in luxury retail, faced a conundrum. Amid the bustling rhythm of day-to-day channel management, their ambitious endeavors to rapidly test targeting, creative, bidding, and other best practices in performance marketing had been sidelined. With the growing urgency to refine their advertising efficiency, they sought an ally to rejuvenate their performance marketing tactics and optimise their return on ad spend.

Our Approach

Embracing the challenge, Chameleon Collective took over an agile performance marketing pod tailored for Neiman Marcus. Underpinned by the principles of agility, we orchestrated two-week sprints to launch tests across multiple paid media channels. This methodology ensured a fusion of rapid execution with meticulous analysis. Our collaboration extended throughout the organisation; we actively engaged with channel owners, analytics experts, and creative professionals. This synergy fostered an environment where innovative test ideas could be conceived and executed promptly.

The Impact

The fruits of this collaboration were swift and tangible. Within a mere 12 weeks, the performance marketing pod met its goals for the fiscal year, and the momentum didn't stop there. We not only spurred additional demand for Neiman Marcus throughout the remainder of the fiscal year but also spearheaded initiatives to bolster profitability and enhance the brand's customer strategy.

The Work

The Team

The Chameleons who delivered this engagement.

Practice Areas

Marketing Analytics

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