As a paperless expert, Liz consults to enterprises to find ways to remove the friction from the experience and help their customers make the digital switch. From providing processes and advice to help companies collect email addresses, create an eConsent strategy and optimizing existing customer enrollment processes, Liz provides an ongoing advisory service to ensure goals are met and sign up doesn't stagnate. She has helped clients across regulated industries such as banking, insurance and investor owned utilities improve their critical communications and drive more customers to adopt paperless. By doing so her clients have realized cost savings, operational efficiencies and an improved customer experience. Prior to joining the Chameleon Collective, Liz was with CCM industry analyst firm Aspire CCS, where she helped technology and service providers understand the CCM buyer and how best to position their software and services to the market. Before Aspire, Liz was at Striata, a technology and professional services company, helping customers move to paperless, and then at Doxim as part of the consulting team helping clients advance in their digital maturity and digital adoption.
The roles Liz steps into. Select one to see how they work in it.
As a paperless expert, Liz consults to enterprises to find ways to remove the friction from the experience and help their customers make the digital switch. From providing processes and advice to help companies collect email addresses, create an eConsent strategy and optimizing existing customer enrollment processes, Liz provides an ongoing advisory service to ensure goals are met and sign up doesn't stagnate. She has helped clients across regulated industries such as banking, insurance and investor owned utilities improve their critical communications and drive more customers to adopt paperless. By doing so her clients have realized cost savings, operational efficiencies and an improved customer experience. Prior to joining the Chameleon Collective, Liz was with CCM industry analyst firm Aspire CCS, where she helped technology and service providers understand the CCM buyer and how best to position their software and services to the market. Before Aspire, Liz was at Striata, a technology and professional services company, helping customers move to paperless, and then at Doxim as part of the consulting team helping clients advance in their digital maturity and digital adoption.
Selected work in this role
Digital Engagement Advisor at Chubb
Liz advised Chubb on digital customer communications, driving a 35% increase in paperless adoption over two years and a 47% email click rate.
Customer Journey Advisor at National Grid
Advised National Grid on short- and long-term strategy to meet ambitious paperless adoption goals while improving CX, with growth continuing since.
Paperless Strategist at SUEZ
Drove paperless adoption for SUEZ bills and notifications, guiding customer behavior and expectation shifts that lifted adoption and reduced DSO.
Focus areas
Partner, Customer Communications Strategist and Consultant at Chameleon Collective
VP Relationship Development at Aspire CCS
VP of Customer Engagement at Striata, a Doxim Company
Striata
Vice President of Sales at Revolution Prep
The Princeton Review
VP of Client Development at Aspire
Customer Journey Advisor at National Grid
American Water
CCM Industry Analyst at ViaTech
FIS
Paperless Strategist at Spectrum
CX Advisor at Globe Telecom
GTM Strategist / Board Advisor at OSG
Communications Strategist at Kohl's
CCM Industry Advisor at Ricoh USA
Product Strategy Advisor at MHC Automation
Paperless Strategist at SUEZ
Digital Engagement Advisor at Chubb
Interested in bringing Liz onto your transformation? Let’s start the conversation.
