About
As a paperless expert, Liz consults to enterprises to find ways to remove the friction from the experience and help their customers make the digital switch. From providing processes and advice to help companies collect email addresses, create an eConsent strategy and optimizing existing customer enrollment processes, Liz provides an ongoing advisory service to ensure goals are met and sign up doesn't stagnate. She has helped clients across regulated industries such as banking, insurance and investor owned utilities improve their critical communications and drive more customers to adopt paperless. By doing so her clients have realized cost savings, operational efficiencies and an improved customer experience. Prior to joining the Chameleon Collective, Liz was with CCM industry analyst firm Aspire CCS, where she helped technology and service providers understand the CCM buyer and how best to position their software and services to the market. Before Aspire, Liz was at Striata, a technology and professional services company, helping customers move to paperless, and then at Doxim as part of the consulting team helping clients advance in their digital maturity and digital adoption.
How Liz helps
The roles Liz steps into. Select one to see how they work in it.
Digital Conversion Consulting
As a paperless expert, Liz consults to enterprises to find ways to remove the friction from the experience and help their customers make the digital switch. From providing processes and advice to help companies collect email addresses, create an eConsent strategy and optimizing existing customer enrollment processes, Liz provides an ongoing advisory service to ensure goals are met and sign up doesn't stagnate. She has helped clients across regulated industries such as banking, insurance and investor owned utilities improve their critical communications and drive more customers to adopt paperless. By doing so her clients have realized cost savings, operational efficiencies and an improved customer experience. Prior to joining the Chameleon Collective, Liz was with CCM industry analyst firm Aspire CCS, where she helped technology and service providers understand the CCM buyer and how best to position their software and services to the market. Before Aspire, Liz was at Striata, a technology and professional services company, helping customers move to paperless, and then at Doxim as part of the consulting team helping clients advance in their digital maturity and digital adoption.
Selected work in this role
Digital Engagement Advisor at Chubb
Chubb was looking to drive engagement with customers through digital comms. The result was an increase of 35% paperless adoption over 2 years and a click rate of 47% from emails.
Customer Journey Advisor at National Grid
National Grid had ambitious paperless adoption goals. Advised on both long and short term strategy to increase adoption while improving the CX. They continue to see growth from it.
Paperless Strategist at SUEZ
Helped Suez improve paperless adoption for bills and notifications. Guided them through customer behavior/expectations shifts resulting in improved adoption and reduced DSO.
Focus areas
Selected clients
Experience
Partner, Customer Communications Strategist and Consultant at Chameleon Collective
VP Relationship Development at Aspire CCS
VP of Customer Engagement at Striata, a Doxim Company
Head of Sales, Americas at Striata
Vice President of Sales at Revolution Prep
Executive Director at The Princeton Review
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Expertise
Work With
Liz
Interested in bringing Liz onto your transformation? Let’s start the conversation.
