Experience

CX Innovation: Driving Sustainable Growth

A woman with long hair, wearing a coat, holds a paper grocery bag adorned with the "Whole Foods" logo and printed names of various locations like Camden and Richmond. She stands in front of a building, smiling and looking to her right, embodying the experience of sustainable shopping practices.

Experience

People stick with and evangelize brands that deliver exceptional customer experiences. Companies that consistently deliver value to their customers and employees in smart and delightful ways, overwhelmingly win the market.

People stick with and evangelize brands that deliver exceptional customer experiences. Companies that consistently deliver value to their customers and employees in smart and delightful ways, overwhelmingly win the market.

CX is a science, a discipline, a practice. But more than anything it is an art. Deep expertise is required to manage and design for the ever-evolving expectations of your customers and employees. We help transform firms into human-centric organizations that attract, engage, and nurture lasting relationships.

CX is a science, a discipline, a practice. But more than anything it is an art. Deep expertise is required to manage and design for the ever-evolving expectations of your customers and employees. We help transform firms into human-centric organizations that attract, engage, and nurture lasting relationships.

A bustling transportation hub with a large dome ceiling and a skylight illuminates the busy scene below. People move through the space, some using curved escalators and others walking. The experience is enhanced by multiple large digital screens displaying various advertisements and information.

At Chameleon Collective, we believe that delivering consistent, high-quality experiences is your company’s strongest differentiated advantage.

At Chameleon Collective, we believe that delivering consistent, high-quality experiences is your company’s strongest differentiated advantage.

Two people collaborate on a design project in a modern, well-lit workspace. Drawing on a large sheet of paper, one with glasses and a beard demonstrates his experience, while the other, with curly hair, watches intently. Others practice their craft in the background at different desks.

The design thinking ethos guides our approach to CX. We analyze the needs and expectations of your customers to design and iterate rapidly, infusing your brand promise into every touchpoint customers have with your product, service, or brand.

The design thinking ethos guides our approach to CX. We analyze the needs and expectations of your customers to design and iterate rapidly, infusing your brand promise into every touchpoint customers have with your product, service, or brand.

Chameleon’s CX and EX leaders and practitioners have decades of diverse industry experience and geographic scope. We accelerate transformations and help companies orchestrate best-in-class experiences that maximize impact for customers and employees across their ecosystem.

Chameleon’s CX and EX leaders and practitioners have decades of diverse industry experience and geographic scope. We accelerate transformations and help companies orchestrate best-in-class experiences that maximize impact for customers and employees across their ecosystem.

A website and mobile app interface showcasing a travel booking platform. The screen displays search options for flights and a feature banner with a man looking out a window, emphasizing our practices in user-centered design. A mobile screen shows a booking confirmation for Charleston. Colors are blue, white, and pink.

Building CX success into your brand DNA.

Building CX success into your brand DNA.

The Chameleon Collective augments your in-house team with the talent you need right now, but we also keep an eye on your future. We help build CX and EX capabilities into your delivery team so you can operationalize and sustain the change long after we’ve moved on.

The Chameleon Collective augments your in-house team with the talent you need right now, but we also keep an eye on your future. We help build CX and EX capabilities into your delivery team so you can operationalize and sustain the change long after we’ve moved on.

Services Tailored to Your CX Needs

Our services span across our Lead, Deliver, and Recruit service lines, all meticulously crafted to boost your CX:

Lead

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Whether you need a Chief Experience Officer, a user researcher, or an experience designer, our roster of CX / EX professionals will help you drive growth, efficiency, profitability, and customer-led success.

Deliver

A person in a dark shirt is pointing at a whiteboard covered in red diagrams, flowcharts, and wireframes. They hold papers in their other hand, appearing focused on explaining marketing strategies and best practices illustrated on the whiteboard.

Our CX experts cross-pollinate experience design and management best practices, relentlessly focusing on value creation across the customer lifecycle to maximize the impact on your business.

Recruit

A person with short hair and glasses is sitting at a desk, talking on the phone. They are holding a pen and writing on some papers. Wearing a sweater with gray and white sections and a watch on their wrist, they seem focused, embodying our experience-driven practices.

We help you build a strong internal CX or EX team that embodies your values and drives your strategy. You benefit from the best professionals in the business who can elevate your organization in the market.

With Chameleon Collective, you're not just getting a service—you're gaining a partner invested in your success, transforming not just your customer experiences, but your entire business.

Case
Studies

Connecting on a deeper level with your audience.

Polaroid’s Brand Rebirth

Chameleon Collective revived Polaroid's relevance, focusing on marketing, leadership, and digital transformation, leading to groundbreaking change.

Vera Bradley, Always Iconic

Chameleon Collective helped Vera Bradley overcome challenges, mentoring the team, leveraging vendors, and achieving revenue growth through a strategic plan.

Wind River, Tiny Homes, Big Brand

Chameleon Collective revitalized Wind River with expert leadership, and growth strategies, leading to 160%+ sales growth and 1300% production increase.

Collective CX Innovators

Juan-Carlos Morales

Juan-Carlos Morales

Executive Creative Director

Ryan  Goodwin

Ryan Goodwin

Interim CMO Direct-to-Consumer

Rachael Henriques

Rachael Henriques

Project & Operations Manager

Gary Penn

Gary Penn

Interim eCommerce Leader

Jon Michel Greenwood

Jon Michel Greenwood

Interim CTO

Liz Stephen

Liz Stephen

CX Communications Strategist

Adam Rich

Adam Rich

Senior Content Strategist

Jonathan Stephen

Jonathan Stephen

Partner | Fractional CMO/CXO

Jonathan Nail

Jonathan Nail

Partner & Interim Leader, CRM

Pamela Alegria

Pamela Alegria

Web Design

Cesar Santos

Cesar Santos

Interim Creative Director

Chris Baccus

Chris Baccus

SENIOR DIGITAL GROWTH MARKETER

Mia Papanicolaou

Mia Papanicolaou

CX Communications Strategist

Daniel Gonzalez

Daniel Gonzalez

Sr. Art Director UI/UX

Hugo Broche

Hugo Broche

Design Director, Brand/Product

Matt Cave

Matt Cave

Creative Director (Branding)

Insights From Our Collective Lens

Explore our blog for unique perspectives, insights, and thought leadership from our team of industry experts.

Our Approach

Our Practices