A Fractional Account Manager Who Owns the Relationship

You work with the operator who owns the account, not a coordinator relaying messages between your team and the client. The fractional account manager who builds the plan is the one who runs the QBR.

Churn rarely arrives as a complaint; it arrives as silence. We build the cadence, the health checks, and the executive relationships that surface risk early enough to act, so renewals are a formality rather than a fire drill.

Growth inside an account comes from solving the next problem, not pushing the next upsell. A senior account operator earns the expansion by being useful, so the upsell feels like a recommendation rather than a quota.

You get senior account leadership scoped to the accounts that matter, without the cost of a full-time hire or the churn of handing your best relationships to a junior.

We scope to the accounts and outcomes that move your revenue, not a fixed slate of meetings.

• Account strategy the plan for each key account: where it stands, where the risk is, and where the growth is.
• Retention and renewal the health checks, executive cadence, and renewal motion that keep accounts from churning.
• Expansion the upsell and cross-sell that follow from solving the client's next problem.
• Onboarding and adoption the early-life work that decides whether an account ever reaches its second year.
• Executive relationships the senior-to-senior trust that a coordinator cannot build.
• Commercial negotiation the renewal and pricing conversations that protect margin.
• Reporting net revenue retention, renewal rate, and expansion in a board-ready view.

We scope to your most important accounts first, so the senior attention lands where the revenue and the risk actually are.