Find and hire a senior
Digital experience design from a senior operator who maps your customer journey and designs the moments that matter across every touchpoint. Whole-experience thinking, grounded in how people actually behave.
Digital experience design from a senior operator who maps your customer journey and designs the moments that matter across every touchpoint
Senior designers who shape the entire customer experience across touchpoints, not just a single screen.
Experiences grounded in how people actually behave, so the design serves real needs and earns loyalty.
You get the experience strategy and the design execution from one senior operator.
Digital experience design shapes the whole experience a customer has with your brand and product, across every touchpoint that matters. They map the journey, find the friction and the moments that count, and design experiences that serve people and the business together. The lens is wider than a single screen: it is the end-to-end experience.
Strong digital experience design starts from real customer understanding and connects strategy to execution, so the experience holds together rather than fragmenting across teams and channels.
Our experience designers are senior practitioners who have shaped customer and digital experiences for global brands. They map journeys, design the key moments, and leave you with an experience strategy and the design to deliver it. You get senior thinking and craft from one accountable operator.
Engagements are scoped to the work, from a focused journey redesign to a full experience strategy. Decisions are fast and the cost maps to the outcome.
| Feature | Chameleon Collective | Experience agency | In-house hire |
|---|---|---|---|
| Who does the work | A senior designer, directly | Senior staff sell, juniors design | One hire you must find first |
| Time to start | Days | Weeks of pitching | Months to recruit |
| Seniority | 15+ year practitioners only | Mixed | Depends on budget |
| What you get | A usable system you own | A finished deliverable | Ongoing internal capacity |
| Cost model | Scoped engagement | Retainer plus fees | Salary, equity, benefits |
| After the work | Files and patterns you run | Dependency on the agency | Permanent headcount |
Common questions from teams evaluating experience design consultants.
Experience design shapes the entire experience a customer has with your brand and product across touchpoints, not just one screen. It maps the journey, finds the friction, and designs the moments that matter, connecting strategy to execution.
UX design usually focuses on a product or interface. Experience design takes the wider view across the whole customer journey and all the touchpoints, digital and beyond. The two overlap and our designers work across both.
You work directly with the senior experience designer rather than through an account team. Faster decisions, less overhead, and a strategy your team can run.
A journey map, the designed key moments, and an experience strategy your team can execute and measure, plus the design files behind it.
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<p>If you need a full-time experience or CX leader, our recruiting practice places senior talent directly into your team. Many engagements start as experience consulting and turn into a permanent hire we help you find.</p>
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Brands our digital experience design experts have shaped
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A deeper read on a few of the operators above: who they are and what they bring.
Paperless Adoption Advisor
Mia provides principal-level customer experience leadership, focusing on the experience, communications, and digital transformation that actually reaches the customer. With more than twenty-five years across regulated and complex markets, she connects strategy to the journeys people live. She gives teams a senior experience leader who keeps the customer at the centre of every decision.
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Creative Director - Brand
Juan-Carlos is a hands-on digital creative who brings clients' visions to life across design, copy, and user experience. As a creative director he has shipped interactive multi-channel experiences for some of the largest brands in the world, moving fast from idea to working product. He gives teams a digital experience partner who can both set the direction and build the screens that deliver it.
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Ecomm/Mobile Strategy: Travel
Jonathan has more than twenty-five years leading mobile and web initiatives, helping companies from mid-size to Fortune 500 deliver best-in-class digital experiences to their customers. He moves quickly to assess needs and lead the build of digital products that perform. He gives teams a senior digital and product leader who has shipped at scale.
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Interim Creative Director
Cesar is a creative director focused on crafting seamless UI and UX designs that enhance user journeys and lift conversion. He has built and led teams delivering intuitive interface design and user-centred digital experiences across channels. He pairs strong visual craft with a clear sense of how a digital product should guide the person using it.
View profileReal results from fractional marketing leadership engagements.
Financial Services
Chameleon designs Voyager's native iOS app to make crypto trading intuitive for online investors.
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Travel & Hospitality
Chameleon audits Breeze Airways' booking funnel and mobile app, surfacing 100+ prioritized UX fixes to lift conversion.
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