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Jonathan Stephen

Ecomm/Mobile Strategy: Travel

3Case studies
27+Clients served
Jonathan Stephen

About

With over 20 years of experience heading up mobile and web initiatives, Jonathan has helped several medium to fortune 500 companies deliver a best-in-class experience to their customers. Jonathan is quickly able to come into an organization, assess immediate needs, leverage strengths of internal teams, and provide visibility into opportunities for change and growth. He has spent several years leading large-scale digital transformations, product improvements, and organizational optimizations for companies like JetBlue Airways, and Norwegian Cruise Line.

Works acrossUS · DO · CASpeaksEnglish

How Jonathan helps

The roles Jonathan steps into. Select one to see how they work in it.

Role

Fractional Chief Marketing Officer

Transformational marketing and product leader with 25+ years of experience driving global brand growth, digital innovation, and revenue expansion across travel, aviation, cruise, and hospitality sectors. Other industries have included Saas, legal, education, and consumer apps. Proven enterprise executive with deep expertise in brand strategy, performance marketing, loyalty ecosystems, digital product development, mobile innovation, and customer experience transformation. Known for scaling international brands, leading digital modernization initiatives, and aligning marketing, commerce, and experience strategy to deliver measurable business impact. Experienced in public company environments, high-growth challengers, and private equity advisory. In recent years, led large-scale digital transformations, marketing transformations, and organizational optimizations for companies like JetBlue Airways, Norwegian Cruise Line, as well as provided thought-leadership for Private Equity firms during strategic acquisitions. Oversaw the launch of JetBlueʼs first mobile application, earning several consecutive JD Power & Associates Awards. Recently led the digital transformation of Arajetʼs reservation system overhaul and new website launch.

Selected work in this role

  • Chief Marketing Officer at Arajet

    As CMO, Jonathan led marketing for Arajet, the Caribbean's first low-fare airline, launching service from Santo Domingo across the Americas in 2022.

  • Chief Marketing Officer at Axcel Learning

    Oversaw the marketing efforts for all portfolio companies through the Private Equity firm.

  • Head of Mobile & Emerging Technologies at JetBlue

    At JetBlue, the 5th largest US airline, Jonathan led mobile and emerging technologies for a carrier serving the US, Caribbean, and Latin America.

Focus areas

marketing experiencedigital transformationsorganizational optimizations

Selected clients

Ned Stevens Gutter Cleaning
EduMind, LLC
50 50 HOLDINGS, INC.
Arajet
SFG Productions
Promotora Cancun Share
JustGoNow, LLC
Elixr Social, Inc.
Dion Training Solutions
Output Services Group, Inc
Luxury Life Company
Axcel Learning

Case studies

Experience

  • Arajet

    Arajet

    • Chief Marketing Officer
    • Chief Marketing Officer
  • Chameleon Collective

    Partner | Fractional Chief Experience & Marketing Officer | Strategy Consultant at Chameleon Collective

  • Axcel Learning

    Chief Marketing Officer at Axcel Learning

  • Dashlane

    Dashlane

    • Interim VP E-Commerce
    • Interim Head of E-Commerce & SEO
  • Norwegian Cruise Line

    Norwegian Cruise Line

    • Sr. Manager of Mobile Strategy & Digital Engagement
    • Head of Mobile & Digital Engagement
  • Tinuiti

    Director of Mobile Strategy at Tinuiti

  • Silver Airways

    Director of Digital Commerce & Airline Innovation, Marketing at Silver Airways

  • JetBlue

    Head of Mobile & Emerging Technologies at JetBlue

  • MMA Global

    Director, Global Industry Initiatives at MMA Global

  • Mobile Marketing Association

    Mobile Marketing Association

    • Manager, Industry Initiatives
    • Global Director of Industry Initiatives
  • F

    Product Manager at Flurry Analytics

  • Vindigo

    Senior Product Manager at Vindigo

  • B

    Mobile Project Manager at Babel Media

  • CompuQuest Corporate Services

    VP Marketing & Sales at CompuQuest Corporate Services

  • Motorola Mobility (a Lenovo Company)

    Project Lead / Software Engineer at Motorola Mobility (a Lenovo Company)

  • J

    JetBlue Airways

    • Head of Mobile & Emerging Technology
    • Head of Mobile & Emerging Technologies
    • 'Head of Mobile & Emerging Technology'
  • O

    Interim Head of Digital at Official Site

  • M

    Mocha Global

    • 'Interim Chief Product Officer'
    • Interim Chief Product Officer

Expertise

Education & TrainingTravel & HospitalityTechnology & SoftwareRetail & eCommerceProfessional ServicesMarketingAutomotive & MobilityFinancial ServicesReal Estate & PropertyHigher Education ServicesCruise LinesTravelTech

Work With
Jonathan

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