Retail & eCommerce

Amidst the Holiday Buzz

Interim leadership delivered +14% revenue growth and saved seven figures by fixing tracking errors during critical Q4 period.

Neiman Marcus Group

Bergdorf Goodman holiday affiliate rescue

The Client

Neiman Marcus Group
Company
Neiman Marcus Group
Headquarters
US
Employees
1001-5000

About Neiman Marcus Group

Exemplar Luxury Group (formerly Saks Global, and prior to that the merged entity of Neiman Marcus Group and Saks Fifth Avenue's parent HBC) is a luxury retail holding company operating Neiman Marcus, Saks Fifth Avenue, and Bergdorf Goodman. The company recently completed a rebrand from 'Saks Global' to 'Exemplar Luxury Group,' signaling an effort to…

The Challenge

As the buzz of the key holiday retail season began, Bergdorf Goodman faced an unforeseen obstacle: the sudden resignation of their in-house Affiliate & Display Manager. Given that these channels were paramount to driving demand and new customer acquisition, the timing posed a significant risk, threatening to derail their season's momentum.

Our Approach

Understanding the criticality of the situation, Chameleon Collective's Brittany MacBeth seamlessly integrated herself into the Bergdorf Goodman environment. Diving deep into their expansive affiliate program strategy, she collaborated closely with internal teams, spanning marketing to promotions, while also liaising effectively with the channel agency partner. Brittany's expertise was further demonstrated as she adeptly integrated with Bergdorf's third-party open web retargeting partner, ensuring no stone was left unturned.

The Impact

Over a span of ten months, Brittany's strategic input and execution prowess led to a stellar +14% revenue growth for Bergdorf Goodman. Not only did she implement innovative partnerships with a focus on rich content, but her astute data analytics capabilities spotlighted a significant tracking error. This keen observation subsequently saved the Neiman Marcus Group a whopping seven-figure amount in unnecessary expenditures.

The Work

14%

revenue growth for Bergdorf Goodman

Featured Expert

The Chameleon who led this engagement.

Practice Areas

Affiliate MarketingAnalyticsOperational Risk Management

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