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Engineering Growth: How Under Luna Built a Scalable Acquisition Engine

Under Luna had loyal customers and strong retention.

Under Luna

Scalable acquisition engine for Under Luna

The Client

Under Luna
Company
Under Luna
Headquarters
US
Employees
1-10

About Under Luna

Under Luna is a direct-to-consumer brand specializing in non-toxic, plant-based hair and body care products with a scalp-first philosophy. The company positions itself in the clean beauty movement, emphasizing natural ingredients and scalp health as the foundation for healthy hair.

The Challenge

Under Luna had loyal customers and strong retention. But growth stalled. Paid media lacked a clear acquisition strategy. Campaigns weren’t built to attract first-time buyers, and new customer growth was inconsistent. The brand needed a structured system to drive sustainable expansion without sacrificing profitability.

Our Approach

We embedded with Under Luna’s team and rebuilt its paid media foundation. First, we restructured campaign architecture to separate retention from acquisition. Prospecting became intentional. Audience segmentation was refined, and budgets were aligned to new customer performance — not just blended return metrics. Next, we introduced disciplined creative testing. Clear experimentation frameworks and performance benchmarks created a steady learning loop. We scaled what worked and cut what didn’t. Paid media shifted from reactive execution to focused growth management. We also helped rebalance the broader growth model. Instead of leaning heavily on repeat revenue, Under Luna built a system where acquisition became measurable, repeatable, and predictable.

The Impact

Under Luna now operates a scalable acquisition engine. Since implementation, the brand has achieved 25–40% average month-over-month growth across channels, depending on seasonality. New customer volume increased while maintaining return efficiency. Paid media is now a primary growth driver. With structured prospecting, disciplined testing, and intentional investment, Under Luna has a repeatable strategy that supports long-term expansion beyond its loyal base.

The Work

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