Find and hire a senior
Our senior service design consultant brings operator-level judgment to your team. Work directly with a senior service designer who maps and designs the end-to-end service your customers experience, across people, touchpoints, and systems. Journeys that work, not just screens that look good.
Our senior service design consultant brings operator-level judgment to your team
A senior designer who maps and designs the whole service, across digital, human, and operational touchpoints.
Services designed around how people actually move through them, not the internal silos that usually shape them.
You get the service blueprint and the design to make it real, from one senior operator.
A service design consultant designs the whole service a customer experiences, the digital touchpoints, the human interactions, and the systems behind them, so the experience holds together end to end. They map the journey, find where it breaks, and design services that are customer-led rather than shaped by internal silos.
Service design connects strategy to the journeys people actually live. Done well, it turns a fragmented set of touchpoints into one coherent experience that builds trust.
Our service designers are senior practitioners who design customer-led journeys across complex, often regulated, environments. They blueprint the service, design the key moments, and leave you with a plan your team can execute. You work with the senior operator directly.
Engagements are scoped to the work, from a focused journey to a full service blueprint. Decisions are fast and the cost maps to the outcome.
| Feature | Chameleon Collective | Experience agency | In-house hire |
|---|---|---|---|
| Who does the work | A senior designer, directly | Senior staff sell, juniors design | One hire you must find first |
| Time to start | Days | Weeks of pitching | Months to recruit |
| Seniority | 15+ year practitioners only | Mixed | Depends on budget |
| What you get | A usable system you own | A finished deliverable | Ongoing internal capacity |
| Cost model | Scoped engagement | Retainer plus fees | Salary, equity, benefits |
| After the work | Files and patterns you run | Dependency on the agency | Permanent headcount |
Common questions from teams evaluating service design consultants.
Service design shapes the whole service a customer experiences, across digital touchpoints, human interactions, and the systems behind them. It maps the journey end to end and designs it to be coherent and customer-led.
UX design focuses on a product or interface. Service design takes the wider view across the entire service, including the non-digital and operational parts. Our designers work across both.
A service blueprint, the designed key moments, and a plan your team can execute, grounded in how customers actually move through the service.
You work directly with the senior service designer, not an account team. Faster decisions, less overhead, and a blueprint your team can run.
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<p>If you need a full-time experience or service design leader, our recruiting practice places senior talent directly into your team. Many engagements start as a project and turn into a permanent hire we help you find.</p>
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Brands our service design experts have shaped
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A deeper read on a few of the operators above: who they are and what they bring.
Paperless Adoption Advisor
Mia helps organisations move beyond static, rules-based communications toward intelligent, customer-led journeys. With more than two decades designing journey orchestration and customer experience, she maps and builds the end-to-end experiences that serve people across every touchpoint. She gives service and experience teams the discipline to design journeys, not just screens.
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Creative Director - Brand
Juan-Carlos is a hands-on digital creative who brings clients' visions to life across design, copy, and user experience. As a creative director he has shipped interactive multi-channel experiences for some of the largest brands in the world, moving fast from idea to working product. He gives teams a digital experience partner who can both set the direction and build the screens that deliver it.
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Interim Creative Director
Cesar is a creative director focused on crafting seamless UI and UX designs that enhance user journeys and lift conversion. He has built and led teams delivering intuitive interface design and user-centred digital experiences across channels. He pairs strong visual craft with a clear sense of how a digital product should guide the person using it.
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Ecomm/Mobile Strategy: Travel
Jonathan has more than twenty-five years leading mobile and web initiatives, helping companies from mid-size to Fortune 500 deliver best-in-class digital experiences to their customers. He moves quickly to assess needs and lead the build of digital products that perform. He gives teams a senior digital and product leader who has shipped at scale.
View profileReal results from fractional marketing leadership engagements.
Transportation & Logistics
World Airways aimed to democratize international air travel by providing affordable, customizable solutions to travelers in the US.
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Travel & Hospitality
Chameleon audits Breeze Airways' booking funnel and mobile app, surfacing 100+ prioritized UX fixes to lift conversion.
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