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Service design Consultant

In an era where customer expectations are continually evolving, businesses need to stay ahead of the curve to maintain their competitive edge. Enter service design – a strategic approach to innovate and improve services to create a seamless and quality user experience.

At Chameleon Collective, we understand the power of service design in driving business growth and transformation. Our service design consultants are not just experts in their field, but they are also adept at embedding themselves within your business, becoming part of your team, and driving change from within.

We believe in providing practical solutions for growth and retention, distinguishing us from traditional agencies that focus more on appearances and awards. Our service design consultants are dedicated to challenging and transforming the way businesses win and retain customers. They work closely with you, understanding your business’s unique needs and challenges, and creating tailored strategies that lead to meaningful and lasting success.

The role of our service design consultants extends beyond just problem-solving. They are leaders, driving change and innovation within your organization. They work hand-in-hand with a team of experts, each skilled in specific verticals, offering a holistic approach to service design. At the heart of their work is the ambition to convert challenges into sustainable solutions, in line with our mission to transform businesses from within.

Our consultants are not just focused on immediate solutions. They are invested in empowering your team with the skills and knowledge to manage the solution independently, reinforcing our ethos of celebrating when you no longer need us. This approach sets us apart from traditional agencies, making us a trusted partner in your journey towards business transformation.

Service design consulting is a vital component of Chameleon Collective’s broader services and practices. It falls under our Customer Experience practice, which includes other services like customer experience design, product design, customer relationship management (CRM), and innovation strategy. However, the transformative impact of our service design consulting extends beyond just one practice area.

Whether it’s about enhancing your brand, refining your marketing strategies, improving your commerce operations, or optimizing your sales, our service design consultants work in sync with our other divisions and practices to ensure a holistic transformation of your business. We ‘Lead, Deliver, and Recruit’ with the sole aim of driving change and enabling your business to sustain this transformation independently.

At Chameleon Collective, we don’t just offer services, we offer transformative experiences. Partner with us and experience the power of service design in driving meaningful change and achieving lasting success for your business.

Experts from
the Collective

Tavis Salazar

Tavis Salazar

Partner | Creative Director

Pamela Alegria

Pamela Alegria

Web Design

Michael Saint-Aubin

Michael Saint-Aubin

Brand Positioning and Strategy

Matt Cave

Matt Cave

Creative Director (Branding)

Juan-Carlos Morales

Juan-Carlos Morales

Executive Creative Director

Hugo Broche

Hugo Broche

Design Director, Brand/Product

Cesar Santos

Cesar Santos

Interim Creative Director

Through these services, we stand ready to boost your marketing capabilities, foster transformation, and set the stage for success.


Connecting on a deeper level with your audience.

Case Study: Brand and Digital Design

Elevating Brand Elegance

Brand Identity Triumph

Asset and Brand Articulation


What is a Service Design Consultant?

A Service Design Consultant is a professional who helps businesses improve their services by analyzing and redesigning their processes, systems, and customer experiences. They work closely with clients to identify pain points, understand customer needs, and develop innovative solutions to enhance service delivery.

What are the responsibilities of a Service Design Consultant?

A Service Design Consultant is responsible for conducting research and gathering data to gain insights into customer behavior and preferences. They collaborate with cross-functional teams to develop service improvement strategies, create prototypes, and test new concepts. They also facilitate workshops and design thinking sessions to engage stakeholders and drive innovation.

How can a Service Design Consultant help my business?

A Service Design Consultant can help your business by identifying areas for improvement in your service delivery, customer experience, and internal processes. They can provide fresh perspectives and innovative solutions to enhance customer satisfaction, increase efficiency, and drive growth. Their expertise in service design methodologies can help your business stay competitive in the market.

What industries can benefit from hiring a Service Design Consultant?

Any industry that offers services can benefit from hiring a Service Design Consultant. From healthcare and hospitality to finance and retail, businesses in various sectors can improve their customer experiences and operational efficiency through service design. The principles and methodologies used by Service Design Consultants are adaptable to different industries.

How does Chameleon Collective differentiate itself from traditional agencies and consultancies?

Chameleon Collective differentiates itself from traditional agencies and consultancies by focusing on practical solutions for growth and retention. Unlike agencies that prioritize awards and appearances, we prioritize meaningful and lasting success for our clients. Our team of high-achieving independent thinkers, each specialized in specific verticals, serves as the antidote to antiquated agencies and consultancies known for overpricing and delivering ineffective or poor-quality solutions.

What makes Chameleon Collective’s business model innovative?

Chameleon Collective’s business model is innovative because it challenges and transforms how businesses win and retain customers. We bring together expert leaders who convert challenges into sustainable solutions. Our team’s diverse skills and vertical expertise enable us to provide tailored strategies and practical recommendations to address growth and retention challenges that businesses may not be able to tackle in-house.

How can partnering with Chameleon Collective benefit my business?

Partnering with Chameleon Collective can benefit your business by gaining access to a team of highly skilled consultants who specialize in service design and growth strategies. We can help you identify opportunities for improvement, develop innovative solutions, and implement effective strategies to enhance your service delivery, customer experience, and overall business performance. Our focus is on delivering meaningful and lasting success for our clients.

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Let’s talk about how we can transform your business together.

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