Oh Ship! Show Presents: “Is the Customer Always Right?”

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Freddie Laker is joined by Jim Fosina, Founder and CEO of Amora Coffee. They will be discussing customer needs and wants, approaches to customer service for product vs service businesses, and some entrepreneurial Oh Ship! lessons learned. Join the discussion as Freddie and Jim dive deep on the old adage “the customer is always right.”

LISTEN TO THE PODCAST VERSION HERE:

A vibrant graphic with the phrase "OH SHIP!" in large, colorful letters. The letter "O" is designed to look like a ship's porthole, and a seagull perches on the letter "H." The background features shades of blue, reminiscent of the sea—perfect imagery for your blog archive.

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“Oh Ship!” is about celebrating the failures, sharing those stories, learning, and laughing along the way.

A veteran digital marketer with experience working with some of the world's biggest global brands. He now focuses on providing interim leadership to PE-backed firms.

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