Mia delivers Fractional CCO / CXO services in partnership with Elizabeth Stephen, providing senior, principal-level leadership to organizations focusing on customer experience, communications and digital transformation that impacts the customer.
Mia brings more than 25 years of executive leadership roles, which included advisory services, leading customer experience, communications and digital transformation initiatives. She has operated at C-suite level and partnered closely with boards and executive teams to define CX vision, lead large-scale journey transformation and align customer experience strategy with growth, efficiency and regulatory realities.
She helps executive teams define and operationalize customer experience strategy across complex, regulated and high-volume communication environments. Her work focuses on aligning customer experience, customer communications, product strategy, and go-to-market execution to drive measurable business outcomes.
How Fractional CCO / CXO Engagements are Supported
– Defines CX vision and strategy aligned to business goals, customer expectations and market realities.
– Leads end-to-end customer journey transformation, with a strong focus on transactional and regulated communications.
– Guides cross-functional teams across product, marketing, sales, operations and technology to operationalize CX at scale.
– Acts as a strategic counterbalance and advisor to executive teams during periods of change, growth, or repositioning.
