COLLECTIVES IN: Customer Journey Mapping

Adam Rich

Adam Rich

Senior Content Strategist

A content strategist, Adam founded lifestyle publication Thrillist and made it a monster. He leverages his instinct for audience to deliver results via content, brand, and product.

Ryan Hart

Ryan Hart

Chief Experience Officer

Ryan is an experience strategy leader passionate about helping teams innovate and drive growth at the intersection of experience design, brand, and digital across global markets.

Radha Badani

Radha Badani

Brand & Consumer Strategy

18+ yrs veteran in Brand Strategy and Consumer Insights who uncovers truths to help brands tell their purpose-driven story.

Mia Papanicolaou

Mia Papanicolaou

Customer Comms Strategist

Mia helps companies enhance the customer experience for transactional communications and works to improve those touch-points through customized strategy and advisory services.

Michael Saint-Aubin

Michael Saint-Aubin

Creative Director

Michael is a brand and creative director with 18 years of experience helping brands, businesses, and organizations meeting their consumers where they are.

Megan LaCivita

Megan LaCivita

Media Strategy, Brand Partners

A Digital Marketer with over 15 years of experience in the media industry working with Fortune 500 companies and startup brands. A proven creator of solutions driven to beat benchmarks and enhance consumer experiences.

Martin Salisbury

Martin Salisbury

Digital Marketing & Ops Leader

As a digital marketing consultant and operations manager, Martin helped companies like Verizon, Nielsen, and AARP build customer engagement and implement lead-generating communications for their products.

Liz Stephen

Liz Stephen

Customer Comms Strategist

Liz is an expert in Customer Communications Management (CCM) and helping clients utilize digital communications to meet their CX goals.

Kelly Colbert

Kelly Colbert

Partner and Interim Leader, CRM & Loyalty

With experience in retail, entertainment, luxury & lifestyle industries, she’s led customer marketing, retention, acquisition, and marketing automation initiatives.

Karen Lithgow

Karen Lithgow

Partner, CMO/Brand Strategist

A global marketing leader and brand strategist that innovates and transforms brand, businesses, and teams..