Liz is an expert in Customer Communications Management (CCM) and helping clients utilize digital communications to meet their CX goals. Liz and her counterpart take the approach of workshops and strategic advisory services to help audit these communications, in order to create meaningful journeys that enhance the CX.
As a true specialist in transactional communications, Liz has the ability to help companies make the needed microchanges that immediately impact the CX, while putting the steps in place to make longer term step changes, including finding ways to remove friction from the digital adoption experience and helping end customers make the digital switch.
She has helped clients across regulated industries such as banking, insurance, healthcare, telecom and investor owned utilities improve their critical communications and drive more customers to adopt paperless. By doing so her clients have realized cost savings, operational efficiencies and an improved CX.
Prior to joining Chameleon Collective, Liz was with CCM industry analyst firm Aspire CCS, where she helped providers understand the CCM buyer and how best to position their software and services. Before Aspire, Liz was at Striata, a technology and professional services company, helping customers move to paperless, and then at Doxim, helping clients advance in their digital adoption and maturity.
