COLLECTIVES IN: Customer Journey Design

Mia Papanicolaou

Mia Papanicolaou

Customer Comms Strategist

Mia helps companies enhance the customer experience for transactional communications and works to improve those touch-points through customized strategy and advisory services.

Liz Stephen

Liz Stephen

Customer Comms Strategist

Liz is an expert in Customer Communications Management (CCM) and helping clients utilize digital communications to meet their CX goals.

Jonathan Nail

Jonathan Nail

Partner & Interim Leader, CRM

A CRM/Marketing Automation expert, adept at leveraging automation tools and developing CRM strategies to drive customer engagement.