The senior-operator alternative to a
Hospitality marketing agency results, run by operators instead of account managers
A hospitality marketing agency promises brand, bookings, and guest growth for hotels, travel, and leisure brands. Chameleon Collective delivers it with senior operators who have run hospitality and travel marketing in seat, not a junior account team.
Scope a hospitality engagement
A hospitality marketing agency promises brand, bookings, and guest growth for hotels, travel, and leisure brands
Why hospitality brands choose Chameleon over an agency
Operators who have run hospitality and travel brands
The person on your account has led brand, demand, and guest experience inside hotels, airlines, and travel businesses. Senior in, senior out, with no junior delivery team between the strategy and the work.
Brand, bookings, and loyalty together
Positioning the property, driving direct bookings, and building loyalty come from one collective. You get the whole guest journey, not a single-channel media shop optimizing in a silo.
Built for the direct-booking battle
Hospitality lives or dies on direct demand versus the OTAs. We build the brand, performance, and loyalty engine that wins direct bookings and protects margin against third-party channels.
What a hospitality marketing agency actually offers
A hospitality marketing agency provides brand, demand, loyalty, and guest-experience marketing for hotels and resorts, airlines and travel platforms, restaurants, and the technology that serves them. The model gives you a marketing team without building one in-house. The question is whether the people doing the work have actually run hospitality marketing, or are learning your category on your budget.
Operators versus an account team
Most agencies staff your account with junior managers and reserve the senior names for the pitch. Chameleon runs the hospitality marketing agency model with operators who have held the seat. Jonathan Stephen has led ecommerce and mobile strategy in travel; Julie Mantis has built brand strategy for travel brands; senior CMO-level operators round out the bench. The operator who scopes your plan is the operator who runs it.
Proof across hotels, airlines, and travel
We helped Hyatt Hotels strengthen its growth engine, transformed the Breeze Airways business and digital journey, built brand and customer experience for World Airways, and supported INTELITY's guest-experience technology team. One collective covers brand, direct-booking demand, loyalty, and the guest experience that ties them together.
Senior leadership without a full-time hire
Need a leader in the seat now? Engage a fractional CMO or the broader marketing consulting bench, and when the permanent hire is right, our marketing executive search practice runs that search with a full handoff.
What our hospitality and travel engagements cover
Scope follows your property and model, pulling from the disciplines that move together under one accountable leader:
- Brand and positioning: property, portfolio, and destination brand work that earns preference before the booking.
- Direct-booking demand: paid, search, and metasearch programs that win direct revenue back from the OTAs.
- Loyalty and lifecycle: CRM, membership, and retention that lift repeat stays and guest lifetime value.
- Guest experience and digital: booking flows, apps, and content built to convert and to delight on property.
- Interim and fractional leadership: a CMO, brand lead, or demand lead in the seat across hospitality and travel.
- Analytics and measurement: attribution and board-ready reporting tied to bookings and RevPAR, not vanity metrics.
How We Compare
| Feature | Chameleon Collective | Hospitality marketing agency | Full-time team |
|---|---|---|---|
| Who runs the work. | Operators who have run hospitality and travel brands. | A junior account team. | Hires, once they ramp. |
| Category experience. | Led brand and demand inside hospitality. | Agency-side, learning on your budget. | Variable, often thin. |
| Scope. | Brand, bookings, and loyalty, one collective. | Often media or social only. | Depends on who you hire. |
| Leadership in seat. | Interim CMO or demand lead in two to four weeks. | Not offered. |
Frequently asked questions
Common questions from hotels, travel, and leisure brands comparing a hospitality marketing agency with the Chameleon operator model.
Most engagements run as a monthly retainer scaled to scope, seniority, and how much execution capacity rides with the leader. Because there is no junior account layer or media markup, the budget buys senior hospitality marketing experience rather than overhead.
Hotels and resorts, airlines and travel platforms, restaurants, and guest-experience technology. Our proof spans Hyatt Hotels, Breeze Airways, World Airways, and INTELITY, across brand, demand, and customer experience.
A traditional agency staffs your account with junior managers or focuses on media buying alone. Our operators have run brand, direct demand, and loyalty inside hospitality and travel businesses, so the senior person who scopes the work also delivers it.
Yes. Direct-booking economics are the core of hospitality marketing, so we build the brand preference, performance, and loyalty programs that shift demand away from third-party channels and protect your margin.
Most engagements begin in two to four weeks, from scoping conversation to first day in seat. Seasonal and launch timelines can move faster.
Directly. Chameleon Collective is a senior-only collective, so there is no account-management layer between you and the marketing leaders doing the work.
Related Services
Need a permanent marketing leader for your hospitality brand?
An engagement is often the bridge to a permanent hire. Our Recruit and executive search practice runs the search in parallel, with a senior candidate slate inside 30 to 45 days and a clean handoff from the operator who held the seat.
Get In Touch
Put senior operators on your hospitality marketing
One conversation to scope it: the property, the booking goal, and whether an agency, a fractional leader, or a permanent hire fits.
