Human & Personal ServicesWholesale & Distribution

Digital Strategy

CRO work spiked conversion rates 7–15% week-over-week, amplifying marketing yield without increasing budget.

Express Home Services, LLC

Digital Strategy

The Client

Express Flooring
Company
Express Flooring
Industry
Retail
Headquarters
New York, united states
Employees
101-200

About Express Flooring

S. (Arizona, Nevada, and surrounding service areas), known for its in-home shopping model where sales reps bring product samples directly to customers' houses.

The Challenge

Express Flooring, a dominant carpeting and flooring player in the southwest, faced a two-pronged conundrum: they yearned to augment their lead acquisition, aiming to bolster appointment bookings for their in-home consultants. Simultaneously, the brand was eager to re-define their website from a leased platform to a property they could genuinely call their own.

Our Approach

Steering into the core of the brand, Chameleon Collective undertook an intricate analysis of Express Flooring's brand strategy and lead-gen methodologies. We unraveled the flooring-shopping psyche by reaching out to both Express Flooring's clientele and prospects who had chosen alternative solutions post-consultation. Our mission was clear: optimize every touchpoint. We orchestrated a quest for a new-age digital marketing agency, ensuring a tight synergy across all performance-driven media. Concurrently, the hunt for a website design agency was initiated. And, to embed the change internally, Chameleon spearheaded the recruitment of a VP, Growth Marketing for Express Flooring. Recognizing that the website's evolution would be a marathon and not a sprint, we pulled in our in-house CRO maestro to refine the existing site, ensuring immediate tangible results while the long-term vision was sculpted.

The Impact

The CRO intervention proved golden. Within mere weeks of implementation, conversion rates experienced a vigorous jolt, spiking 7-15% week on week. This augmented user experience did more than just captivate audiences-it amplified the yield of our marketing endeavors without dilating the marketing budget.

The Work

7-15%

weekly conversion-rate increase

The Team

The Chameleons who delivered this engagement.

Practice Areas

Marketing AnalyticsLead Generation

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