Pioneering Change: Creating scalable Healthcare MSO for Hidden Harbor

Built a scalable marketing platform and internal team to support PE-backed plastic surgery practices nationwide.

Hidden Harbor Capital Partners

Healthcare MSO build for Hidden Harbor Capital

The Client

HIDDEN HARBOR CAPITAL
Company
HIDDEN HARBOR CAPITAL
Website
hh-cp.com
Industry
Investment Management
Headquarters
Boca Raton, united states

About HIDDEN HARBOR CAPITAL

Hidden Harbor Capital Partners is a Boca Raton, FL-based private equity firm founded in 2016 that has grown to $2B+ in capital committed/AUM across three flagship funds (plus continuation vehicles), with 20+ platform companies and 70+ add-on acquisitions. The firm targets lower middle-market industrial and services businesses, with particular strength in…

The Challenge

Hidden Harbor, a Private Equity Fund, acquired several plastic surgery & aesthetics practices nationwide & needed deep, integrated marketing expertise to revolutionize the economics of these elective healthcare practices. Their vision was ambitious: to create a next-gen Healthcare Management Services Organization (MSO)-a cutting-edge platform to support and elevate these practices. While HH knew what they wanted to achieve, they needed the strategic direction & execution capabilities to bring their vision to life.

Our Approach

Chameleon Collective was tasked with creating a high-performing MSO, blending fractional leadership & implementation support to build an internal marketing team from the ground up. We began with an onsite workshop to understand the practices' perspectives on opportunities and challenges, redefining high-level marketing initiatives & strategies. Following the workshop, our interim digital marketing leader conducted a comprehensive audit to align our findings with the current state of their marketing efforts. Our team developed a new overarching marketing strategy that aligned with HH's goals. This included digital asset inventory, data consolidation, audience & geo segmentation, content strategies, & mapping full-funnel conversion economics.

The Impact

The result was a robust framework for a ready-to-go Managed Services Organization, capable of running existing practices and streamlining pre-acquisition due diligence for prospective ones. Our strategic and implementation support across digital marketing efforts developed turnkey approaches at both the platform & practice levels. This comprehensive transformation not only stabilized HH's marketing organization but also set it up for sustained success, enabling HH to achieve their vision of a leading Healthcare MSO. The collaboration ensured that HH's practices were prepared for the present & future, enhancing their competitive edge in the healthcare industry.

The Work

Featured Expert

The Chameleon who led this engagement.

← All Case StudiesWork With Us