Having worked to help companies go paperless for more than a decade, Mia consults to enterprises to find ways to remove the friction from the experience and help their customers make the digital switch.
From providing processes and advice to help companies collect email addresses, create an eConsent strategy and optimizing existing customer enrollment processes, Mia provides an ongoing advisory service to ensure goals are met and sign up doesn’t stagnate.
She is a thought leader and as an expert in her field, shares her expertise through her consulting.
Throughout her career, Mia has been an advocate for improving customer experiences through relevant, valuable and accessible communications. With a strong problem solving mind-set, she is a creative tactician, constantly looking for ways to improve critical customer communications.
Mia has been named as an email marketing influencer multiple times. Prior to joining the Chameleon Collective, Mia was with industry analyst firm Aspire CCS where she led the US operations and enterprise consultancy. Before that, she worked at Striata for 15 years in South Africa, the UK and then settled in the U.S as the COO of the company, after which she headed up consulting at Doxim.
