customer experience planning

Customer Experience

Our Approach to Customer Experience

HUMANS SIT AT THE HEART OF EVERY BUSINESS

We execute innovation around the latent needs of people to drive value for organizations across the experience ecosystem – for your company, your customers, your employees, and your partners.

Over the past decade, companies have come to recognize that smart engineers, product managers, and savvy marketers are no longer worth the cost of their business cards if they can’t produce products and services that customers need and love enough to pay for.

We are senior experience strategy & design practitioners that collaborate with our clients to get work done. Our guiding philosophy is that we operate as an extension of our client’s internal experience practice. We draw on global best practices and our time in the trenches as operators to maximize the impact for our clients and our clients’ clients.

We grow companies through experience.

customer experiences on digital devices
Our skills and services

OUR CORE AREAS OF FOCUS

Our team of specialists have a broad range of expertise across research, analytics, design, and digital technology

Experience Mgmt Foundations

No matter where an organization is on the experience management maturity curve, we leverage decades of consulting wisdom to close the strategic and operational gaps needed to deliver on the experience vision and goals of the business across 6 core competencies.

 

Experience Ecosystem Health

Amazing experiences are built from the inside. We help attract, onboard, engage, and retain employees who execute and deliver your brand promise every day. We co-create exceptional employee experiences to ensure teammates, across the organization, feel valued, recognized, and inspired.

 

Product & Service Innovation

We help companies innovate their products and services faster to stay ahead of evolving customer expectations. Our secret sauce is speed and talent. Our seasoned product and service designers serve as the accelerant that brings ideas to life for users and markets.

 

Organizational Design

We help design the right governance, KPI and capability structure to ensure Customer Experience team success. We scale and drive change management, mindset and culture transformations for and with our clients across any horizon.

 

 

Recent Digital Experiences clients

OUR CLIENTS

Meet the team

FEATURED CHAMELEONS

Tena Crock
E-commerce Consultant

A strategic advisor and thought leader focused on E-Commerce and Consumer Experience, Tena's clients include Singer Sewing Machines, MGAE Little Tikes, and Step2.

Juan-Carlos Morales
Executive Creative Director

A veteran Creative Leader with a proven track record of building award-winning creative teams at scale. He's built teams for global numerous organizations.

Joe Salerno
Voice of the Customer Leader

Joe brings more than 20 years of driving acquisition, growth and retention through integrated strategic insights and CX management.

Damion Parsons
Creative Director Specializing in UI/UX

Damion is a Creative Director and Founder of Shop Size Wise - A New Way To Shop Clothes Made For Your Body Type And Size.

Case Studies

Relevant Experience

The following work represents a cross-section of our relevant experience:

Puerto de Indias

Open Project
Adidas Cover

Adidas

Open Project
Pwc
Our Story

WE ADAPT. WE SCALE. WE HELP GROW SUCCESSFUL BUSINESSES.

Find out if Chameleon Collective is the right partner for you.